Terms and conditions
1. Legal notice
LAFLOID reserves the right to modify any commercial offers (products, prices, promotions, as well as any other commercial conditions and services) included in www.lafloid.com at any time.
We take all the efforts to ensure the information included in the website is accurate, with no typographical errors. In the case that any of these errors may occur we will take immediate action to correct it.
It is mandatory to make good use of this website in accordance with the present Legal Notice and the applicable legislation. It is expressly prohibited to use this portal with harmful aims that could have a negative effect on networks, servers and any other computer hardware, as well as on products or software applications owned by LAFLOID or any other Third Party. The user will be liable to LAFLOID for any and all damages that may arise from incompliance to this obligation.
1.3. Intellectual and industrial PropertiesAll the content within this webpage, understood by but not limited to texts, photographs, graphs, images, icons, technology, software, links and any other audio-visual or sound contents, as well as its graphic design and source codes, are considered intellectual property of LAFLOID or Third Parties, without being transferred to users any of the exploitation rights established over them by the applicable legislation on Intellectual Property, with the exception of those that are strictly necessary for the use of the website itself.
The registered brand “LAFLOID”, as well as the domain name “lafloid.com” are and will remain exclusive property of LAFLOID, and the use of the website shall not be deemed to vest in the User any rights. Likewise, product design and any other sign subject to legal protection will be covered by LAFLOID´s intellectual and industrial property rights.
In consequence, the reproduction, except for private uses, transformation, distribution, public communication, making any content available to the public, and in general any other form of exploitation of all or part of the contents of this website, as well as its brand, are strictly prohibited.
The user may not remove any reference to copyrights, registered brands or any other notification related to intellectual properties contained in the www.lafloid.com webpage or included in any other content within.
1.4. Social Networks LAFLOID owns profiles across some of the main Internet social networks, such as Instagram and Facebook.
LAFLOID may inform followers in any way allowed by the social network, as long as it is not prohibited by law, on its activities, offers, as well as to offer a personalised customer service.
1.6. Third Party Links Any links within this webpage may direct the user to other sites and webpages managed by Third Parties over which LAFLOID has no control whatsoever. LAFLOID will not respond on any contents, or the state of these mentioned sites and webpages, and accessing these content sites from this portal does not imply that LAFLOID recommends or approves their contents.
1.7. Responsibility LAFLOID may, at any moment and without previous notice, modify the usage conditions by publishing these changes in the website for the users to be informed.
LAFLOID does not guarantee the availability, access and the continued operation of this website or services.
LAFLOID will not be liable for any damages caused to users as a consequence of the non-availability, access failures or failure of continuity of the website, or the services carried out by LAFLOID through it.
LAFLOID will not take responsibility on any harm or damage caused on the user´s software or hardware as a result of access to our website or the use of information or applications stored within.
1.8. Applicable Law and Jurisdiction For the resolution of any disputes or questions related to this website, or the activities carried out within, the Spanish legislation will apply, and the parties specifically submit themselves to said legislation, being the Courts and Tribunals of the city of Barcelona competent to resolve any disputes that may derive from or related with this website.
2. General terms
2.2. Contact information The products commercialized through this web are managed by LAFLOID, S.L. (now onwards LAFLOID) with registered offices in Avda. Garrigues 46, (08820), El Prat de Llobregat, Barcelona and VAT number ES B-67.379.883.
2.3. Order placement. offers and prices To place an order you need to access www.lafloid.com and register as a client, opening a private account by filling in the electronic registration form that comes up in the online store and following the instructions within. Once registered, you should receive an email confirming the registration process has been successful and a reminder of your access data.
From your personal account you may: place orders, check your purchase history, change your password, edit your personal data, edit your delivery and invoicing addresses, correct any errors that may have occurred when introducing our data, subscribe to our Newsletter, share comments and any other required processes related to your orders.
The prices and offers within the webpage are valid exclusively for orders placed online through www.lafloid.com and may differ from prices and offers currently active at other LAFLOID product suppliers.
All prices indicated in www.lafloid.com are in Euros and include the applicable VAT and delivery charges, unless specifically stated otherwise.
LAFLOID reserved the right to change, at any time and without any previous notice, the prices within www.lafloid.com. However, the prices applicable will always be those active at the specific moment the client makes the purchase.
Order validation by the client implies the full knowledge and acceptance of these General Terms as part of the contract commitment. Unless proven otherwise, the data recorded by LAFLOID constitutes the evidence of all transactions between LAFLOID and its Customers.
Once the order has been placed and in the shortest possible timeframe, no later than 24 hours from the time of purchase, LAFLOID will send an order confirmation email to the customer. If the customer does not agree with the facts included in the confirmation email, a request can be made for modifications within 24 hours from reception, otherwise the order is understood to be accepted.
Orders can be placed by natural persons and by businesses that wish to purchase LAFLOID products with no resale intention. It is totally prohibited to resale or distribute LAFLOID products purchased through the www.lafloid.com website.
2.4. Product characteristics and availability Our online store offers a variety of products. By clicking on each one you can access photographs, a detailed description with key information and product characteristics, price and, wherever relevant, information on colors and materials.
The selection of products offered at www.lafloid.com is valid as long as the products are visible in the website. All orders are subject to availability, and LAFLOID cannot guarantee stock availability at all times. In case supply or stock issues arise, we can offer substitute products with same or different pricing, but if you do not wish to change, we will reimburse any quantities paid.
We reserve the right to remove any product from the website, at any time and without previous notice, while not accepting any responsibility arising from the removal or modification of any product or content from the website.
2.5. Service availability The products offered in this website will be distributed across the Spanish territory (including Balearic Islands, Canary Islands, Ceuta and Melilla) as well as all the countries which are part of Europe.
2.6. Delivery For details on our delivery conditions please check our Delivery Policies.
2.7. Returns Products may be returned by following instructions detailed by our Cancellation and Return Policies.
2.8. Payment methods All payments at www.lafloid.com will be done through credit or debit cards (Visa, Masterdard, Visa Electrón and other similar cards) through CaixaBanc Point of Sale Terminal or PayPal. For payments done with cards issued outside Spain, the issuing bank should hold a secure e-commerce application. Cards not following this requirement will not be accepted for payment.
In some cases, after clicking on the final payment button the page may redirect you to your bank’s web, requesting an extra security code for payment with your Visa or MasterCard. This is what is known as the 3D Secure, a security system developed by your bank which requests a personal code to ensure a secure purchase. This code for online purchase with your credit card is totally confidential and should be issued by your bank. For further information please contact your bank or our Customer Service Team.
In the case the card is rejected the order will be automatically cancelled, and the customer will be informed of the cancellation online.
The customer should inform LAFLOID of any undue or fraudulent charges on your debit or credit card, by sending an email to email@example.com, in order to follow the necessary processes and control checks.
LAFLOID reserves the right to reject any operation done with a credit card. In this case we will proceed to reimburse the relevant quantity in the same card used.
2.9. Customer service For any queries, complaints, doubts, comments or suggestions you can contact us through:
You can also contact us through the "contact" section in the website.
All complaints and queries will be resolved as soon as possible.
2.10. Independence and integration of clauses The unlawfulness, invalidity or ineffectiveness of any of the clauses included in these General Terms will not affect the effectiveness of the rest, as long as the rights and obligations of the parties are not affected in essence. Those clauses should be replaced or integrated with others that, being in accordance to law, respond to the objective of the replaced ones.
2.11. Applicable law and jurisdiction All purchases done through www.lafloid.com are submitted to the Spanish Legislation. In the case of conflict or disputes regarding the interpretation or application of these contractual conditions, they should be brought before the Courts and Tribunals of the city of Barcelona.
3. Shipping policy
Customs policies vary from country to country. Orders shipped to outside the EU may incur duties placed by local governments. All applicable fees, taxes and duties are the customer's responsibility.
In the case you are subject to cover the delivery costs, these will be clearly stated, separately from any other costs or extra expenses, when the order is complete and before the final purchase is formalised. We recommend to group all products in one order as we can´t combine two different orders in one.
3.2. Delivery times For personalised products preparation time is 4-9 days upon receipt of payment. You would select an express delivery method at a cost of €15 with a delivery time of 3-7 business days. Please bear in mind that orders made after 13.00hrs (GMT +1) on Fridays and throughout Saturday and Sunday will be prepared for dispatch the Monday after. Bank holidays in Spain, in Barcelona and in any of the countries/regions of delivery may also cause delays.
During promotional periods, delivery times may increase slightly.
For security reasons, LAFLOID will not process any orders to be delivered to a postal office box, nor those not allowing the identification of the natural person which is understood to be the recipient or the corresponding delivery address. For this reason, the delivery address should be specified accurately. In the case the address is not valid and the delivery unable to be completed, LAFLOID accepts no responsibility for the delay or modification in delivery times.
Once the purchased products have been sent you will receive an email at the email address specified in the order. LAFLOID´s Customer Service will provide the necessary support in the case of any incident related to the delivery of your order. Customers may contact LAFLOID´s Customer Service through the following email: firstname.lastname@example.org
You can also contact us through the "contact" section in our website.
If your order takes over 12 working days, please contact LAFLOID´s Customer Service. We kindly request you to notify the delay no longer than 10 days from the estimated delivery date so that we can effectively manage the incident.
You should ensure your purchase has arrived correctly upon reception. In case of complaints you may contact LAFLOID´s Customer Service.
3.3. Insurance All LAFLOID products remain our property and responsibility until payment is received and products are sent to the delivery address stipulated by the customer.
You will be responsible for any risk or damage to the product from the moment you, or any appointed third person other than the carrier, take physical possession of the goods. Products are insured for any loss or accidental damage suffered during the delivery process. In the case of loss or accidental damage before physical delivery to you or an appointed third person, LAFLOID may choose to refund the amounts paid or to send a new product.
4. Cancellation and return policies
4.1. Change of mind If you made a mistake in your order or you changed your mind about the customisation or the colour of the product, you must get in touch as soon as possible with our Customer Service: email@example.com specifying what you would like to change. Changes will only be accepted if our team has not started preparing your order. In that case, the changes will be applied at no additional cost, provided that the change does not imply an increase in the price. Changes will depend on product availability.
4.2. Colours We have placed a great effort to show our products in the most precise manner. However, products may suffer slight variations in colour in respect to the images shown in our webpage, for example due to the differences in resolution amongst different devices. Even though we can´t guarantee your device shows exactly the same colour as the physical product, we will do everything in our hands for the images to be as accurate as possible.
4.3. Personalisation Likewise, placement on the physical products of any personalisation offered by LAFLOID may be subject to small variation in terms of where it´s finally placed vs. how it is shown in the webpage. The reason for this is that we craft each handbag by hand and each one is somehow different from the rest.
4.4 Returns Under no circumstance can personalised products be returned or refunded.
If for whatever reason your purchase does not satisfy you, you can return all non-personalised items, provided they have not been used, within 14 days of their delivery. LAFLOID does not cover shipping costs or customs duties for returns. These must be covered by the customer.
Personalised products, either with initials, words, or illustrations, cannot be returned once the order is placed. The only exception is products considered faulty; in which case the customer has 14 days within its delivery to claim the warranty.
To return a product, the purchased item and the packaging must be in perfect condition, and they must have never been used. Products that do not arrive in the same condition they were sent, with all their original packaging —box, labels, bag, and dust bag—, will not be exchanged or refunded.
Any faulty products will be assessed by the quality department at LAFLOID. If they agree the product has a defect, we will contact you via the email you provided to inform you about the return method and the delivery of the replacement.
The quality department at LAFLOID will also verify that everything is returned in perfect condition. The substantial integrity of the purchased item and its original packaging is an essential requirement to exercise the right of returning it.
If you return a faulty product that has been correctly proven to be so, LAFLOID will cover the direct return expenses entirely, which will be free to the customer.
LAFLOID reserves the right to reject any products that are damaged, deteriorated, stained or in a state that clearly shows that they have been used. In case LAFLOID rejects the return, you will be sent a notification with detailed argumentation on the final decision and no reimbursement of the amounts paid will be due. To claim a return, you should use the specific registration form* included in the Delivery and Returns section in our website. Once the form has been sent you will receive an email with instructions to proceed with the return process.
You commit to returning the products over which you have decided to exercise your cancellation right without delay, and in any case, always within 28 days from the date you notify LAFLOID of your decision to return the products through the formal cancellation form. We will reimburse you within a maximum timespan of 28 working days since the reception and approval of the returned article, and in the same payment method used in the purchase process.
All product return delivery expenses incurred by the customer will be fully covered by LAFLOID and added to the reimbursement amount returned by LAFLOID.
*Once we receive the filled in form, LAFLOID S.L., will send you an acknowledgement of receipt. We remind you to keep this form as proof of exercise of your right to cancel and return, in accordance with the General Register of Data Protection (RGPD). You may check our privacy policies on our website www.lafloid.com.
5. Cookies policy
We inform you that we could use these cookies to facilitate navigation through our website, distinguish you from other users, provide you with a better usage experience, and to identify and solve problems in order to improve our website overall. Likewise, if you give your consent, we will use these cookies for a better understanding of your preferences and personalise our website according to your individual taste.
5.1 Cookies Definition
A cookie is a small text file that is stored on your device (computer or mobile) when you visit the website, aimed at saving data that may be updated, stored and recovered by the entity in charge of installation.
The information collected through cookies may include the IP address, date and time of visits to the website, pages viewed within the website, the time you have spent on our website and the sites visited just before and after it and other browsing data. Thus, cookies allow you to obtain information about your browsing habits.
5.2 Type of cookies used on the website
Our website uses the following cookies:
a) Own Cookies
Our website uses its own technical cookies, which are sent to your computer and managed exclusively by us for the better functioning of the website and for which it is not necessary to obtain your consent because they are excluded from the scope of Article 22.2 of Law 34/2002, of 11 July on information society services and e-commerce.
In addition, our website uses preference or personalisation cookies that allow us to collect information that is used to improve the quality of our service and your user experience. These cookies remain in your browser longer, allowing us to recognise you as a recurring visitor to the website and to tailor content to suit your preferences.
b) Third Party Cookies
Our website uses the following Third Party cookies that require user consent:
Google Analytics, a cookie analytics service provided by Google, Inc. ("Google") which helps to analyze the use of the website and allows us to know how users interact on our website. The installation of the analytical cookies of this service together with our server log files, allows us to know the total number of users who visit our website and those parts of it that enjoy greater popularity. Thanks to them we obtain information that can help us improve navigation and give a better service to users and customers.
The information generated by the cookies about your use of this website (usual information about the internet entry, including your IP address, and about the visitor’s habits in an anonymous form) will be transmitted to Google, which will store it, among other places, on servers located in the United States. Google will anonymize the information by deleting the last eight digits of your IP address before storing it. Under the terms of the Google Analytics service, Google will not associate your IP address with any other data held by Google. We inform you that the international transfer to Google is based on the formalization of the standard contractual clauses approved by the European Commission.
In any case, we inform you that LAFLOID, S.L. shall not use or permit any third party to use the statistical analysis tool to locate or collect any information from visitors to this site that makes the visiting user identifiable.
Below you can see the detailed list of cookies installed by the Google Analytics service through our website:
Cookie Name: Google Analytics (_ga)
Aim: It is used to identify and distinguish a user. It stores a unique client identifier (client ID), which is generated randomly. It is used to calculate user interactions (visits, user data, sessions and campaigns), in order to optimise the services they offer.
Duration: 2 años
Cookie Name: Google Analytics (_gid)
Aim: It is used to identify the same user for a single day.
Duration: 24 horas
Cookie Name: Google Analytics (_gat)
Aim: It is used to differentiate between the different tracking objects created in the session. The cookie is updated each time you send the data to Google Analytics.
Duration: 1 minuto
The following is the link to the Google website where you can consult the description of the type of cookies used by Google Analytics and their expiration period: Link.
In any case, you can refuse the use of Google Analytics cookies by downloading and installing the browser add-on "Google Analytics Opt-out Browser Add-on". This would prevent information about your visit to the website from being sent to Google Analytics for the purposes indicated.
Prestashop, a session cookies service provided by PrestaShop S.A. ("Prestashop") which are strictly necessary for the proper functioning of the website and its navigation.
Cookie Name: Session
Aim: It is used to register the user’s session ID. Identifies the user’s http session and requests during a session.
Duration: End of navigation session
Cookie Name: Security
Aim: It is used to protect the website from attacks.
Duration: End of navigation session
Cookie Name: Product
Aim: It is used to store the items data in the shopping basket.
Duration: 78 days
Cookie Name: Language
Aim: Used to set the language.
Duration: 1 month
Cookie Name: Acceptance of cookies
Duration: 7 days
Behavioural advertising cookies
Facebook Pixel, a behavioural advertising cookies service provided by Facebook.com ("Facebook") that allow you to measure and optimize advertising campaigns on this platform.
Cookie Name: Facebook Pixel
Aim: It is used to measure conversions in order to monitor and analyse the actions that users perform on our website after seeing our Facebook ad.
Duration: 3 month
5.4 Refusal and revocation of consent
5.5 Cookies Removal
In any case, we inform you that you can delete, block or disable cookies at any time by modifying your browser settings, which will allow you to refuse the installation of all cookies or some of them. You can delete all those that are already on your computer and you can configure most browsers to prevent cookies from being installed. If you delete all cookies from this website, through your browser, you will also delete the configuration options you have chosen about our cookies (acceptance, rejection or revocation of your use), and if you decide to block cookies completely the website will not work properly.
- Firefox: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencias
- Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=es
- Safari: https://support.apple.com/es-es/guide/safari/sfri11471/mac
- Internet Explorer: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies
- Microsoft Edge: https://privacy.microsoft.com/es-es/windows-10-microsoft-edge-and-privacy
6.1. Responsible for data treatment The entity in charge of this portal and its data protection is LAFLOID S.L. (now onwards LAFLOID) with registered offices in Avda. Garrigues 46, (08820), El Prat de Llobregat, Barcelona, phone (0034) 676 930 206, email firstname.lastname@example.org, VAT number ES B-67.379.883, registered with the Mercantile Registry of Barcelona Tomo 46824, Folio 56, Hoja 532106.
You may contact us through the email address email@example.com.
6.2. Purpose of Data Processing LAFLOID will process the information provided by interested parties with the following objectives:
- Managing trade relations
- Managing purchases done through our website.
- Providing you with information related to the processing and tracking of your orders.
- Distributing our Newsletter.
In order to achieve these purposes, we will only request data that is strictly necessary. We will always process only those data that are essential and over which we have your specific consent.
If a further processing of personal data for a purpose different from the original arises, the user will be provided before the treatment occurs with the information on the objective, as well as with any other relevant additional information.
Nonetheless, and in accordance with current legislation, if a competent Public Authority, Court or Tribunal request information, we are bound to provide it, as well as in the case a law an obligation upon us to share information with a third party.
We will store personal data as long as commercial relations and/or any activities with LAFLOID persist, and throughout the necessary period to pursue the objectives for which they were initially captured. The moment our commercial, professional relations and/or activities end, or when we have accomplished the requested purpose, we will proceed to have your data removed. If at any time new legislation compels us to store these data for a longer time, we will do so to comply with the law, but you will be informed in all cases.
6.3. Legitimate Processing The legal basis on which data processing is based comes determined by the execution of a contract where you are an interested party and have therefore expressed your consent.
Our only intention is for you to be kindly responsible when sharing information.
We are not able to control or revise the lawfulness of any information you share, and therefore, we can under no circumstances be held responsible for any consequence derived from any unlawful, illegitimate, altered, improper use or sanction derived from the provided information. In this respect, if you provide us with data, we understand them to be precise, accurate and in any case owned by a third party.
6.4. Recipients of disclosures or transfers We will not allow data disclosures nor international data transfers.
In some cases, and only when strictly necessary, LAFLOID will share user data with a third party. However, under no circumstances will personal data be sold to a third party.
LAFLOID external service suppliers (such as payment suppliers or couriers) may use the data in order to provide relevant services, but may never use them for their own purposes, nor disclose them to a third party.
LAFLOID will take measures to guarantee the security of personal data when sending it outside the company, and we will also ensure third party suppliers respect the confidentiality clause, taking the necessary measures to protect personal data. These third parties have the responsibility to guarantee information is treated in accordance with current privacy data legislation.
6.5. Interested party rights Your rights related to your personal data are as follows:
- Right of Access: Right to request and receive free of charge any information related to the nature, origin, source or purpose of any processing where your data is involved.
- Right of Rectification: Right to edit any data that is inaccurate or incomplete.
- Right of Erasure: Right to request the cancellation, removal or deletion of your personal data at any time.
- Right of Opposition: Right to oppose to any specific treatment involving your personal data.
- Right to Data Portability: Right to request a transfer of your data to other companies, Institutions, Organizations or even yourself.
Furthermore, you may revoke your consent at any time, through the same procedures, a written communication to Avda. Garrigues 46, (08820), El Prat de Llobregat, Barcelona, or through an email to firstname.lastname@example.org.
In case you have any doubt, complaint, suggestion or any other issue regarding LAFLOID´s data treatment, please contact us by email email@example.com.
And in all cases, you have the right to place a complaint, whenever you deem it appropriate, to the relevant Data Protection Authority, the Spanish Data Protection Agency.
6.6. Data Categories In LAFLOID we may group captured data according to the following categories:
- Commercial information data
- Economic, financial or bank data
- Data obtained from your voluntary interaction with LAFLOID contents such as clicks, comments or the selection of specific contents.
6.7. Data security In LAFLOID we have adopted technical and organisational measures, appropriate to the nature of the data treated, solely for the purpose of guaranteeing the highest security and confidentiality in the treatment of your personal data. If you wish for further information on the secure treatment of your data, you may request it by writing an email to firstname.lastname@example.org.
Lastly, we should inform you that Privacy Policies may change in the future, for example due to regulatory changes or due to LAFLOID functionality changes. If these changes can have some effect on your Privacy or rights, or even on the way we treat your personal data, we will inform you beforehand, so you may know how they affect you and decide whether you wish to accept them or not.