RMA

DELIVERY AND RETURN

Important information

Following instructions from the relevant health authorities related to the COVID-19. Your purchase may take longer to reach you. We are sorry for the inconveniences and remain at your disposal for any queries at contact@lafloid.com

 

DELIVERY:

Estimated delivery times are as follows (always in working days):

  • Non personalised products: 2-3 days
  • Personalised products: 4-7 days

Orders placed after 13,00hrs (GMT +1) on Fridays and throughout Saturday and Sunday will be prepared for dispatch the Monday after. During promotional periods, delivery times may increase slightly.

All orders shipped to outside the Canary Islands, EU and UK, may incur duties placed by local governments. Free shipping on orders over 120€.

For further information regarding deliveries, please check our Delivery Policy.

RETURNS:

Return of personalised products once the order has been placed will not be accepted, except in those cases where the product is considered defective, and this circumstance properly proven.

CHANGE OF MIND:

In the case of non-personalised products, if you receive your LAFLOÏD purchase and are not satisfied, you may exchange and/or return it within fourteen (14) days since the date of reception.

COLORS:

We have placed a great effort to show our products in the most precise manner. However, products may suffer slight variations in colour in respect to the images shown in our webpage, for example due to the differences in resolution amongst different devices. Even though we can't guarantee your device shows the exact colour as the physical product, we will do everything in our hands for the images to be as accurate as possible.

PERSONALIZATION:

Likewise, placement on the physical products of any personalisation offered by LAFLOÏD may be subject to small variation in terms of where it's finally placed vs. how it is shown in the webpage. The reason for this is that we craft each handbag by hand and each one is somehow different from the rest.

To request a return, kindly use the return form shown below. After the return form has been sent, we will study each case individually and you should receive an email with instructions to proceed with the return process:

For further information on returns please check our Return Policies. Once we receive the filled in form, LAFLOID S.L., will send you an acknowledgement of receipt. We remind you to keep this form as proof of exercise of your right to cancel and return, in accordance with the General Register of Data Protection (RGPD) . You may check our privacy policies in our website www.lafloid.com.