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Shipping policy

SHIPPING

Shipping rates and delivery times:

  • Spain (Mainland): FREE on orders over €49 — all cases include free shipping. Orders under €49: €4.95.
    Delivery time: 2–3 business days

  • Balearic Islands: FREE on orders over €49. Orders under €49: €6.95.
    Delivery time: 2–4 business days

  • Canary Islands, Ceuta and Melilla: €14.95.
    Delivery time: 3–6 business days (subject to customs clearance; local import taxes are the customer's responsibility)

  • European Union and United Kingdom: FREE on orders over €55 — all cases include free shipping. Orders under €55: €9.95.
    Delivery time: 3–6 business days

  • Switzerland and Norway: FREE on orders over €55. Orders under €55: €9.95.
    Delivery time: 3–6 business days

  • United States: €14.95 (FREE on orders over €150). Duties and taxes INCLUDED (DDP) — you will not have to pay anything upon delivery.
    Delivery time: 3–6 business days

  • Lebanon: €19.95 (FREE on orders over €159). Duties and taxes paid at checkout — no surprises upon delivery.
    Delivery time: 5–10 business days

  • Rest of the world: €19.95 (FREE on orders over €159).
    Delivery time: 5–10 business days

Personalized products: Please add an additional 2–4 business days to the delivery times indicated above.

Please note: During promotional periods or peak seasons (such as holidays or Christmas), delivery times may be extended.

Customs: For orders to the United States and Lebanon, all import duties and taxes are included or paid at checkout — you will not have to pay anything to receive your order. For all other destinations outside the European Union (including Mexico), any applicable local import taxes and duties are the customer's responsibility.

RETURNS

Under no circumstances will returns or refunds be accepted for personalized products.

If, for any reason, you are not satisfied with your purchase, non-personalized items may be returned provided they have not been used, within 14 days of receipt. LAFLOID is not responsible for any shipping costs, customs charges or duties incurred when returning an item; these costs must be borne by the customer.

If the product has been personalized, whether with initials, words or illustrations, returns will not be accepted once the order has been placed, except in cases where the product is deemed defective. In such cases, the defect must be properly documented within the first 14 days of receipt.

WRONG PURCHASE / CHANGE OF MIND

If you have made an incorrect purchase or change your mind about the personalization or color of the product, please contact our Customer Service team as soon as possible at hello@lafloid.com, specifying the requested change. The change can only be made if the order has not yet started being prepared. In such cases, changes will be made at no additional cost, provided that the change does not result in an increase in the final price. Any change is also subject to availability of the specific product.

RETURN CONDITIONS

  • The product must not be personalized.

  • The product must not have been used and must be in perfect condition.

  • The product must be returned in the same condition in which it was delivered and with its original packaging.

  • It must be shipped in suitable packaging, in the same manner in which it was received.

  • If the returned product came with a free gift, the gift must also be returned.

  • Returns will not be accepted for shipments where the customer has not accepted payment of the applicable customs duties in their country of residence.

For more information regarding shipping, please refer to our Returns Policy. To request a return, please use the form at the bottom of this page.

REFUNDS

We always try to process refunds as quickly as possible, but during periods of high activity (such as holidays or Christmas), it may take a little longer. The refund will be issued to the original account used to make the purchase within a maximum of 14 days.

The time required to process the refund may vary depending on the bank that issued the credit card, and the refund will be made in the same currency in which the purchase was made.

WARRANTY

Our warranty covers manufacturing and workmanship defects only. It does not cover personalization or damage caused by normal wear and tear, misuse of the product, or negligence in caring for the leather. Our warranty does not cover the natural fading or discoloration of the leather or metal hardware over time.

To make a warranty claim, your order must have been placed through our official website, and the claim must be submitted within 14 days of purchase. Your claim must include the order number and photos showing the manufacturing defect. Without proof of the defect, your claim will not be covered by our warranty.

If, after the manufacturing defect has been properly verified, we need to inspect your item in person, the return shipping costs will be covered by LAFLOID. We encourage you to contact our Customer Service specialists by email at hello@lafloid.com.

If your warranty claim is accepted, your item will be replaced and your warranty period will continue from the original purchase date.

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